Can I have a swatch of the fabric?
We have a swatch service, to allow you to check the colour and feel of fabric. We charge £2.50 to cover postage and packaging and you can get up to 6 swatches per £2.50 charge.
How should I care for my fabrics?
We advise that all fabrics are pre-washed before you use them. It is normal for fabrics to shrink slightly when first washed, so pre-washing them before sewing with them, will lessen the chance of your lovely handmade garments shrinking.
We recommend that fabrics are washed on a 30 degree wash as standard, however, if a fabric requires special treatment, we will advise of it in the description. We do not recommend tumble drying your handmade garments – treat them with the love and care they deserve!
As all washing machines vary, it is your responsibility to test wash your fabric purchases from us.
Scissors & Rotary Cutters
You must be over 18 years of age to purchase rotary cutters or scissors. By choosing to purchase rotary cutters or scissors you are confirming you are over 18 years of age. Please note, we are unable to post scissors or rotary cutters to international customers.
How much fabric can I buy?
Our fabric is priced per metre and sold in 10cm increments, with a minimum quantity of 0.5m. If you require 1.7 metres of fabric, please enter 1.7 in the quantity box.
What are your sustainability policies?
We take sustainability very seriously and try to make decisions based on what is environmentally friendly as often as possible.
We use recycled tissue paper to keep your fabric clean and tidy and we wrap our orders in recycled and recyclable packaging. For smaller items, we use recycled cardboard boxes and paper tape.
We try to source as much organic and deadstock fabric as possible and are constantly looking for more sustainable suppliers.
We recycle all of our packaging in the shop.
What if I live abroad and only want to buy something small?
For international orders for small items, such as patches, please email us for a bespoke postal quotation.
Can I visit you in person?
Yes you can! We opened our bricks and mortar store in Bristol in January 2019. You can find all the details here.
How do I book?
You can book online, simply choose which class and which date you want to attend and pay using Paypal or credit/debit card. All classes must be paid in full upon booking.
Where are classes held?
Classes are held in our studio space at the back of our shop. Full information can be found in our Visit Us page.
Do I need to bring my sewing machine?
We work in partnership with Janome and have several top of the line machines available for you to use during classes. You may, of course, bring your own machine if you prefer.
What do I do if I’m running late for my class?
Please call us on 0117 963 4333 to let us know. If you’re running more than half an hour late unfortunately it may not be possible for you to participate in the workshop as it would be too disruptive to the other students.
What if I can’t make one of a multiple class session?
Some of our workshop classes take place over several sessions. Unfortunately, if you miss a session, we will not be able to offer a make up session but may be able to offer homework for you to complete in your own time, lesson dependent. If you require further tuition to complete your project you may be able to book 1:1 lessons depending on the project and tuition required.
What if we have to cancel a workshop?
In the unlikely event that we have to cancel a workshop you will be given at least 24 hours notice and offered a transfer to another date, voucher to be used at another time or in our store, or a full refund. We will not be held liable for any other costs or expenses that you may incur in the event of cancellation by us.
I’m coming to a class and want to purchase fabric/supplies, can I buy them from you?
Yes, of course. Please let us know if you need assistance choosing fabric & patterns for our classes. We always recommend that you prewash fabrics prior to your class to avoid any shrinkage and disappointment, so make sure that you factor this in and purchase your materials in advance of the class.
Can I cancel my class?
Bookings are non-refundable so please ensure you are able to attend before booking. If you aren’t able to attend your class, please let us know as soon as possible. You may transfer the booking into someone else’s name, in which case, please let us know their name and contact details beforehand.
Private tuition costs £30 per hour session. Each session has an allocated time slot and therefore must start at the time the session was booked for.
Sarah’s Sewing Surgery
When booking your online consultation with Sarah, we will take a £5 deposit, which is redeemable against any purchases made during the session. This will not be redeemable against any future purchase.
We would politely ask that if you are suffering any symptoms of Covid-19, that you order online.
Our staff are being meticulous in terms of infection control best practice including thorough hand washing and keeping surfaces/touchscreens clean.
We are of course, monitoring the advice from the Government and will update our policies as necessary.